Professional Services
Unlocking Your Potential from your existing and new solutions
CXCOM is your trusted partner in navigating the complex landscape of technology and innovation. Our Consulting and Project Delivery engagements are designed to unlock value from your existing and new solutions, while working with you to manage your transformation journey.
Consulting
We bring a unique blend of expertise and experience to the table
Strategic Guidance
We work closely with your team to align technology initiatives with your business goals. Whether it's digital transformation, optimisation, or innovation strategy, we help you chart a clear path forward.
Technology Assessment
Our experts assess your current technology stack and infrastructure to identify strengths, weaknesses, and opportunities for improvement.
Solution Design
We create tailored technology solutions, recommending the latest innovations and best practices to address your specific needs and challenges.
Throughout this process, we provide:
A dedicated team of experts with proven track records in technology consulting.
Tailored solutions that fit your unique needs and budget.
Commitment to your long-term success and technology evolution.
A holistic approach to problem-solving and innovation.
Project Delivery
Engage with our Project Delivery team to help you manage, plan, design, and configure your solutions, including any custom development work and integrations that seamlessly align with your vision and requirements.
We ensure your teams are thoroughly trained, support your teams through user acceptance testing, cutovers, and go-lives, and ensure a smooth transition to our Service Desk and Customer Success teams for ongoing support and optimisation.
Your partners in project management and end-to-end project delivery.
Project Delivery focuses on successful implementation and ongoing stability, empowering clients to take control of their operations. CXCOM's commitment to thorough change management, collaborative planning, and comprehensive support ensures successful projects and client satisfaction.
Planning Phase
The project lifecycle begins with a thorough Planning phase. Project Managers, Business Analysts, and Engineers engage in meetings and workshops to understand project requirements. This culminates in comprehensive project plans and business requirements documentation presented for approval.
Design and Build Phase
In the Design and Build phase, CXCOM transforms plans into operational solutions, closely involving stakeholders. Requirements are translated into configuration, with rigorous testing to ensure functionality, performance, and security.
Cutover Phase
The Cutover phase ensures a seamless transition, minimising disruption, which sees the new or upgraded system fully operational, with CXCOM overseeing the transition and providing go-live support.
Change Management
Throughout all phases of project delivery, Change Management remains an integral component that supports stakeholders in adapting to project-induced changes, including technology changes as well as people and process changes. CXCOM collaborates with clients to identify key stakeholders, assess potential resistance, and formulate a change management plan encompassing communication, training, and support.
In addition to our standard offerings, if you require any custom applications or integrations, we have a specialized group of software development experts who are poised to craft tailor-made, state-of-the-art solutions to meet your unique business needs. Our deep knowledge and proficiency in software development empower us to deliver custom solutions that seamlessly align with your vision and requirements.